Third Culture Kid Member Care Specialist

• Strong interpersonal and relational skills, with the ability to build trust across cultures and age groups
• Cultural sensitivity and adaptability in diverse and changing environments
• Solid understanding of child and adolescent development, especially within cross-cultural contexts
• Ability to provide emotional support, basic counseling, and crisis response when needed
• Ability to equip and coach parents in supporting their children’s well-being
• The training and ability to identify when TCKs, their parents, or family need referral for professional care
• Discretion and professionalism in handling confidential matters
• Effective communication skills, both verbal and written
• Strong organizational skills with the ability to manage multiple responsibilities

Education, Training, and Experience:

• Bachelor’s degree required in psychology, counseling, social work, education, or a related field; master’s degree preferred
• Formal training or coursework related to TCKs
• Formal training or coursework related to child development, family systems, and cross-cultural care (may be attained on the job)
• Prior experience working with children and adolescents in multicultural or international settings
• Familiarity with missionary life and the unique challenges faced by TCKs strongly preferred
• Experience in counseling, pastoral care, or member care roles is an asset
• Commitment to the mission, values, and statement of faith of the organization

Essential Duties and Responsibilities

• Provide proactive, ongoing care for TCKs and their families through regular communication, relational presence, and support across all stages of missionary life
• Collaborate with the signatories to provide responsive support, consultation, and care
• Cultivate and maintain meaningful relationships with TCKs from childhood through young adulthood, offering consistent encouragement and guidance
• Support TCKs through key transitions, including pre-field transition, field adjustment, transition to homeland assignment, and re-entry to the passport country
• Facilitate age-appropriate debriefing sessions for children and youth, particularly in areas of transition, loss, and cultural adjustment
• Recognize and respond to emotional, behavioral, or developmental concerns, providing appropriate care, guidance, and referrals as needed
• Provide grief and crisis support and facilitate referrals to qualified professional services when necessary
• Support parents in rearing children within cross-cultural contexts, offering guidance on developmental, emotional, and relational needs or referring parents to professional providers
• Conduct home or field visits, as appropriate and needed
• Develop and deliver, or provide access to, training, workshops, and orientation materials related to TCK care for parents, staff, and field leaders in consultation with and approval of the Member Care Director
• Curate and distribute resources that support family resilience, cultural adaptation, education, and emotional well-being in consultation with and approval of the Member Care Director
• Foster a sense of belonging and care through intentional practices that acknowledge milestones and maintain connection during periods of transition
• Collaborate with field leaders and member care personnel to ensure holistic and well-coordinated support for families
• Maintain accurate and appropriate documentation while upholding confidentiality and ethical care standards
• Participate in team meetings, organizational activities, and ongoing professional development
• TCK resources and training may be developed or adopted and distributed in consultation with and approval of the Member Care Director

Additional Notes:

• This role is full-time.
• This role is hybrid (sometimes at OMS headquarters in Greenwood, Indiana, but mostly remote).
• This role is a support-based position that involves raising financial support through ministry partners for salary and other expenses.