Global Member Care Director

• Master's degree required in psychology, counseling, social work, marriage and family therapy, or a related field
• Formal training or coursework in member care, counseling, trauma-informed care, pastoral care, or a related discipline (may be obtained after hire)
• Prior cross-cultural missionary experience strongly preferred, with the ability to provide mission-informed care and leadership
• Demonstrated understanding of adult development, family systems, cross-cultural living, and the unique challenges of missionary life
• Prior experience providing counseling, coaching, member care, or pastoral care in cross-cultural ministry settings
• Experience leading, developing, and supervising teams
• Experience partnering with organizational leaders to strengthen the health and effectiveness of individuals, families, and teams
• Leadership development or executive coaching training preferred
• Commitment to the mission, values, and statement of faith of One Mission Society

Required Training and Certifications Related to Member Care: The following training and certifications are required. Candidates who do not already possess all qualifications may complete designated training within their first year of service, as approved by the Director's supervisor.

• Member Care Foundations
• Prepare/Enrich Certification
• Critical Incident Stress Management (CISM) certification or equivalent
• Debriefing
• TCK (Third Culture Kid) Foundations
• Trauma-Informed Care
• Conflict Resolution and Peacemaking
• Grief and Loss
• Cross-Cultural Stress and Transition Care
• Commitment to ongoing professional development in member care, leadership, and best practices in global missionary care

Required Skills:

• Vision, leadership, and ongoing development of the Global Member Care team
• Strong interpersonal and relational skills that build trust across cultures and organizational levels
• Cultural sensitivity and adaptability in diverse and changing environments
• Sound judgment in providing emotional support, consultation, crisis response, and appropriate referrals
• Development, implementation, and evaluation of member care systems, policies, training, and best practices
• Discretion and professionalism in handling confidential matters
• Effective verbal and written communication skills
• Strong organizational, administrative, and project management skills with the ability to manage multiple responsibilities
• Strategic thinking with the ability to strengthen organizational health through collaboration, coaching, and leadership

Essential Duties and Responsibilities

• Provide vision, leadership, and administrative oversight for the One Mission Society Member Care program.
• Champion a culture of proactive, preventive, and responsive member care throughout the organization.
• Lead, supervise, develop, and equip the Member Care team to provide Christ-centered care for missionaries, their families, and organizational leaders.
• Strengthen and advance the Member Care program through strategic planning, policy development, measurable standards, program evaluation, and continuous improvement.
• Provide ongoing care, consultation, encouragement, and coaching to field directors, regional directors, and other organizational leaders.
• Partner with field and regional leadership to promote the spiritual, emotional, relational, and vocational health of missionaries, families, and teams.
• Ensure appropriate crisis response, debriefing, consultation, referral processes, and ethical standards throughout the organization.
• Oversee the development and delivery of member care training, orientation, and resources for missionaries, leaders, Member Care Specialists, and other personnel.
• Foster collaboration among Member Care, field leadership, TCK care, and other organizational departments to provide coordinated, holistic care.
• Provide consultation for complex member care situations and facilitate referrals to qualified professional services when appropriate.
• Conduct field visits, leadership consultations, and member care assessments as appropriate.
• Develop and steward member care resources and the Member Care budget. Maintain appropriate documentation while upholding confidentiality, professional ethics, and organizational policies.
• Participate in leadership meetings, organizational initiatives, and ongoing professional development.

• This is a role that requires raising support for salary and related expenses.
• This is a full-time role.
• This role can be done remotely, but requires occasional meetings at OMS Headquarters in Greenwood, Indiana.