IT Support Specialist & Finance Administrative Intern

Serve as an IT Support Specialist & Finance Administrative Intern by providing comprehensive IT support and backup donor relation services.

This role is responsible for...

1. Delivering technical assistance to end-users by diagnosing and resolving hardware and software issues.
2. Supporting donor gift processing and communications.

This dual-function position ensures both seamless technology operations and exceptional donor service through accurate data management, financial processing, and customer-focused support.

If you are interested in applying, please click the "Get Started" button and email your resume and cover letter to us at [email protected].

More Details & Job Information:

Location: OMS Headquarters - Greenwood, Indiana
Pay Rate: $13.50 per hour

Skills and Experience Requirements:

• Passion for missions and interest in One Mission Society
• Strong attention to detail
• Excellent organizational skills
• Clear and effective oral and written communication
• Able to maintain confidentiality
• Proven strong customer service skills
• Ability to work cooperatively within a team environment
• Strong interpersonal skills
• Ability to work independently on multiple projects
• Customer-focused attitude
• Able to share knowledge with users at all technological levels

Education

• High school diploma or equivalent
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus

Essential Duties and Responsibilities:

• User Support:
  • Provide prompt and courteous assistance to end-users via phone, email, or in-person
  • Assist users with login issues, password resets, and basic account management
  • Assist users with hardware problems, system-level software problems (e.g., printers, scanners), and other issues as needed
• Technical Issue Resolution:
  • Responsible for the setup, distribution, maintenance, and ongoing support of new computer equipment and peripherals
  • Diagnose and resolve technical issues related to desktops, laptops, printers, and software applications
  • Forward non-hardware issues to the appropriate support team member for resolution
  • Research and resolve complex hardware issues; escalate to external resources or other team members if necessary
• Documentation and Reporting:
  • Maintain accurate records of support requests, resolutions, and interactions using a help desk ticketing system
  • Generate reports on common issues and trends for continuous improvement
• Customer Service:
  • Ensure a high level of customer satisfaction through effective communication and problem-solving
  • Educate end-users on basic system functionalities and best practices
• Collaboration:
  • Collaborate with other IT team members to identify and implement solutions
  • Participate in training sessions to stay current on technological advancements
• Backup Donor Support & Gift Processing:
  • Serves as backup support for the following donor relations and gift processing functions:
• Gift Processing & Data Management:
  • Processes check gifts in AQ2, including monetary amounts, donor notes, questions, and address changes
  • Imports gifts from AQ2 into Site Stacker and posts all check batches
  • Processes credit card and e-check gifts as needed
  • Corrects and maintains donor accounts to ensure accuracy and currency
  • Updates donor records for address changes and corrections
  • Files and re-mails receipts with corrected addresses
• Donor Communication & Support:
  • Responds to donor inquiries via phone, email, and written correspondence
  • Answers questions regarding IRA distributions and Qualified Charitable Distributions (QCDs) for donors, brokers, and missionaries
  • Provides donor and project information to missionaries and staff
  • Researches information as needed to support donor inquiries
  • Monitors and maintains the donor support email inbox
  • Print & mail donor receipts
• Special Gift Processing:
  • Processes honor and memorial gifts
  • Contacts honored individuals and families of deceased donors as appropriate
  • Generates donor account reports upon request
• Administrative Support:
  • Enters retiree expense reimbursements in Certify
• Retiree Expense Reports:
  • Monitor the shared email inbox and physical mailbox for receipts submitted by retirees
  • Assist retirees by completing expense reports on their behalf based on the receipts received
  • Track and follow up on submitted reports as they are processed