IT Support & Finance Administrative Specialist

Serve as an IT Support & Finance Administrative Specialist by providing comprehensive IT support and backup donor relation services.

This role is responsible for...

1. Delivering technical assistance to end-users by diagnosing and resolving hardware and software issues.
2. Supporting donor gift processing and communications.

This dual-function position ensures both seamless technology operations and exceptional donor service through accurate data management, financial processing, and customer-focused support.

If you are interested in applying, please click the "Get Started" button and email your resume and cover letter to us at [email protected].

More Details & Job Information:

Location: OMS Headquarters - Greenwood, Indiana
Pay Rate: $13.50 per hour
Please Note: This is a 6–8 month temporary position with the potential to transition into a long-term role based on performance.

Skills and Experience Requirements:

• Passion for missions and interest in One Mission Society
• Strong attention to detail
• Excellent organizational skills
• Clear and effective oral and written communication
• Able to maintain confidentiality
• Proven strong customer service skills
• Ability to work cooperatively within a team environment
• Strong interpersonal skills
• Ability to work independently on multiple projects
• Customer-focused attitude
• Able to share knowledge with users at all technological levels

Education

• High school diploma or equivalent
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus

Essential Duties and Responsibilities:

• User Support:
  • Provide prompt and courteous assistance to end-users via phone, email, or in-person
  • Assist users with login issues, password resets, and basic account management
  • Assist users with hardware problems, system-level software problems (e.g., printers, scanners), and other issues as needed
• Technical Issue Resolution:
  • Responsible for the setup, distribution, maintenance, and ongoing support of new computer equipment and peripherals
  • Diagnose and resolve technical issues related to desktops, laptops, printers, and software applications
  • Forward non-hardware issues to the appropriate support team member for resolution
  • Research and resolve complex hardware issues; escalate to external resources or other team members if necessary
• Documentation and Reporting:
  • Maintain accurate records of support requests, resolutions, and interactions using a help desk ticketing system
  • Generate reports on common issues and trends for continuous improvement
• Customer Service:
  • Ensure a high level of customer satisfaction through effective communication and problem-solving
  • Educate end-users on basic system functionalities and best practices
• Collaboration:
  • Collaborate with other IT team members to identify and implement solutions
  • Participate in training sessions to stay current on technological advancements
• Backup Donor Support & Gift Processing:
  • Gift Processing & Data Management:
    • Processes check gifts in AQ2, including monetary amounts, donor notes, questions, and address changes
    • Imports gifts from AQ2 into Site Stacker and posts all check batches
    • Processes credit card and e-check gifts as needed
    • Corrects and maintains donor accounts to ensure accuracy and currency
    • Updates donor records for address changes and corrections
    • Files and re-mails receipts with corrected addresses
  • Donor Communication & Support:
    • Responds to donor inquiries via phone, email, and written correspondence
    • Answers questions regarding IRA distributions and Qualified Charitable Distributions (QCDs) for donors, brokers, and missionaries
    • Provides donor and project information to missionaries and staff
    • Researches information as needed to support donor inquiries
    • Monitors and maintains the donor support email inbox
    • Print & mail donor receipts on a weekly basis.
  • Special Gift Processing:
    • Processes honor and memorial gifts
    • Contacts honored individuals and families of deceased donors as appropriate
    • Generates donor account reports upon request
• Administrative Support:
  • Enters retiree expense reimbursements in Certify
• Retiree Expense Reports:
  • Monitor the shared email inbox and physical mailbox for receipts submitted by retirees
  • Assist retirees by completing expense reports on their behalf based on the receipts received
  • Track and follow up on submitted reports as they are processed

If you are interested in applying, please click the "Get Started" button and email your resume and cover letter to us at [email protected].