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Member Care Coordinator - Regional Hub

Multiple Countries

Member Care Coordinator - Regional Hub

As a Christian organization, it is our desire that OMS teams reflect the mission and values of Christ. Christian culture is a caring culture that is played-out in our relationships with God, ourselves, our families, our teammates, and with our ministry-target populations. We must set ourselves apart by our commitment to connect and care 

Member Care from the Regional Hub makes member care more accessible, affording opportunity for personal and professional growth of missionaries, equipping them for thriving ministry. It provides a context-specific base for developing rich relationships with qualified care providers who walk beside missionaries in maintaining healthy relationships, thus, building resiliency. Missionaries who develop these skills will be better prepared not only for retention but also meaningful and full servicereflecting the image of Christ. A Member Care Provider will connect, care, and collaborate in the development of this culture.   

This role is available in the Asia-Pacific, Europe-Middle East and Latin America-Caribbean Regional Hubs.

Responsibilities- 

  • Will provide individual or family coaching, counseling, assessment, and/or mediation at the Hub. Helping those who may be in crisis or who are seeking rest, restoration, and renewal of relationships and or further skill advancement.
  • Engages personnel in dialog to address stress and personal challenges related to well being.
  • Facilitates transition briefings with spouses and children in field reassignments Liaises for Third Culture Kid (TCK) issues, MK re-entry, and college logistics.
  • Participates and coaches leadership in handling of situations that are emotionally charged (e.g. grief, discipline, death, etc.) 
  • Works with leadership to promote awareness of personal responsibility of all staff.
  • Assists in equipping leadership to promote and develop personal responsibility in their staff.
  • Participates in the development of a treatment plan when outside resources are engaged to treat staff.
  • Assists in personnel decisions that involve discipline, layoffs, termination, etc. 
  • Assists leadership in developing orientation and cross training opportunities.
  • Identifies and builds relationships with world-wide counseling and care resources.
  • Develops resources that will inform, cultivate, and promote awareness of the personal responsibility facet of care.
  • Stays abreast of major issues and dynamics that impact the tri-part environment (home church, sending agency, missionary).
  • Interacts (formal and informal) with staff for the purpose of providing support.
  • Educates and informs on how to access material and resources.
  • Recommends training and equipping resources to develop leadership in handling staff issues.
  • Advises leadership in situations where they need support and care.
  • Will regularly visit assigned fields to develop deeper relationships and a greater understanding of each field context and the dynamics of the team. Based on experience and needs assessments, will collaborate to create and provide training opportunities both at the HUB and at field events that will help missionaries to develop and strengthen their cultures of connection and care. 

Skills and Education- 

  • Bachelor’s degree from an accredited institution
  • Training in relational skills 
  • Four years of experience helping, coaching, mentoring, encouraging, etc. with individuals, couples, families, and groups. 
  • Preferred to have cross-cultural, mission-context experience.
  • Preferred to have National Board Certified Christian Life Coach - appropriate certification with mission-context experience 
  • Counseling, clinical, pastoral license is a plus  
  • Excellent oral and written communications skills:  Able to clearly present information through spoken, written word, and digital presentations; reads and interprets policies and procedures; proficient in or ability to learn digital communication (i.e. ZOOM). 
  • Interpersonal relationships:  Ability to build relationships that enhance the operations and mission of OMS and develops trust among the missionaries within their care. High emotional intelligence.  
  • Proven ability to build and manage an effective teamAble to effectively engage well with team and field members and contribute to a positive environment that maximizes results and engagement.
  • High cultural intelligence. 
  • Ability to maintain confidentiality:  Able to be tactful and handle sensitive information and situations revealed in counseling/coaching; while addressing “need-to-know” issues for risk-mitigation and when interfacing with the organization leadership.  
  • Demonstrated success in counseling/coaching skill:  Technically trained/skilled in managing cases from both a clinical and Biblical perspective.  
This is a support based position that involves raising financial support through ministry partners for salary and other expenses. 
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